Notice #488699
Recovering

Unable to save changes to experiences

Began:

Update: The platform has been stable and performant across multiple users and all accounts tested. We will leave this Incident open until there is no further work to do, but will not be making any more changes during core working hours.

Our next update will be during the weekend where we hope to permenantly resolve the issue.

We appreciate your patience with this over the past day.

We have seen a noticable improvement in the performance of the UI following partial resolution on our side, but the issue remains open with the team continuing to investigate.

We will update shortly, and apologise for any inconvenience caused.

We have been informed of an ongoing issue for some customers in being unable to save changes in our UI for your all Experiences.

Test delivery and data collection remain unaffected during this time - this is contained to the UI.

The team are taking an urgent look into this, and we will update shortly.

We've now resolved the incident and the Ops team continue to monitor

Thanks for your patience.

The platform has been stable for a short while, including both reads and saves.

The Ops team continue to monitor/investigate to ensure this remains the case.

We will post another update shortly.

We have seen a noticable improvement in the performance of the UI following partial resolution on our side, but the issue remains open with the team continuing to investigate.

We will update shortly, and apologise for any inconvenience caused.

We have been informed of an issue for some customers in being unable to save changes in our UI for your all Experiences.

Test delivery and data collection remain unaffected during this time - this is contained to the UI.

The team are taking an urgent look into this, and we will update shortly.

  • Webtrends Optimize Application
  • Reporting Services
  • Data Collection
  • Website
  • Help website
Upcoming Maintenance

[Scheduled] Optimize Product Update

  • Webtrends Optimize Application

We will be releasing the next batch of updates into the Optimize application, this time focused on the reporting engine. Downtime should be minimal if at all, and we apologise for inconviences if any are felt during this window. All other services, including test delivery, data collection etc. will operate as normal, and be unaffected during this time

Previous Incidents

[Complete] Optimize Planned Maintenance

Began: Ended: Duration:
  • Data Collection

We will be carrying out some essential maintenance to our Optimize application. We apologise for inconviences if any are felt during this window. Test delivery will operate as normal, and be unaffected during this time

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.